Service Levels
We know how important availability of content is for our customers and that every customer has unique needs. Thats why we offer different subscription plans to match your requirements. Each of our plans offers its own ensured uptime of your content through our Storyblok Content Delivery API.
Self Service SLA
Whether you are just getting started, want to try our free plan without uptime commitment, or you need a more reliable option with availability of up to 97% annual average - our Self Service plans got you covered. Explore our different Plans and Pricing to find the best fit for you.
Enterprise SLA
For those requiring enterprise-grade reliability, we have the right plan for you. Our Enterprise Premium plan offers 99.9% uptime annual average and our Enterprise Elite plan even more with a yearly average uptime of 99.99%, ensuring top-tier performance. For further information check our Plans and Pricing and get in touch with our sales team.
SLA Violation
Our commitment is to keep our services running smoothly, and we work proactively to minimize disruptions. In the unlikely event of an SLA violation, you may be eligible for a pro-rated refund credit for the next billing cycle depending on your selected enterprise plan. Further details are outlined in our applicable Storyblok terms and conditions.