Self Service Refund Policy

At Storyblok, we strive to bring our users the best content management experience. However, we do understand there might be occasional situations where expectations are not completely met. As we always want our users to be satisfied with our product, there might be situations where a refund may be applicable.

In this article, we will explain the specific circumstances in which a refund may be applicable for our self-service plans and those scenarios where a refund will not be made.

Eligible for refunds

Yearly subscriptions within 14 days

Refunds are only applicable for yearly subscriptions that are within the first 14 days of the subscription.

Non - Eligible for refunds

Monthly subscriptions

Refunds for monthly subscriptions are generally not permitted.

Yearly subscriptions past 14 days

Refunds are not permitted for yearly subscriptions that are past the first 14 days of their subscription.

Subscriptions associated with a Storyblok Partner

If revenue share was paid out to the Storyblok partner, we cannot refund any customer invoices.

Billing frequency and downgrading to a lower plan

Storyblok will not make any refund if a customer wants to move from a monthly to a yearly subscription or wants to move to a lower plan before the existing subscription ends.

Changes in billing frequency and downgrades to lower plans can only be made as soon as the existing subscription ends via the subscription settings in your space.

Refund process

In case your subscription is eligible for a refund, the process will look as follows:

• Contact us: Reach out to our support team [here]
• Evaluation: Our team will review your request and notify you of the eligibilty of your refund
• Refund: If eligible, once we process your refund, it will take 3-5 business days for the funds to appear in your account.

In case you have any questions about your subscription or our refund policy, do not hesitate to contact our support team.