It’s time to license your customer’s space

At Storyblok, we’re all about making the CMS experience as simple and seamless as possible for you and your clients. That’s why we’ve designed a process that’s easy to navigate - from understanding licensing guidelines to ensuring your customer gets the right license and support.

As a Storyblok partner, you can create an unlimited number of developer spaces (Proof of Concept) for your customer projects in one place, making it easy for you and your team to work together across all spaces. Each space is automatically enrolled in our Growth Plan (opens in a new window), and your Partner Portal team members will have unrestricted access to those spaces. The limitations that come with the Growth Plan (limited to 3 publishes per day, higher limit on content delivery API Draft Requests, and only one collaborator for billing setup) will be lifted once a space is subscribed for. For more information regarding the benefits and limitations, please visit the dedicated FAQ page (opens in a new window).

Getting your customer started with a license

When you and your team are near the end of a project, you will need to provide access to your customer so that they can activate the required licenses for their space, add content, and go live. At this stage, your customer can be added as a space collaborator with the single role of editor. In addition, you can grant your customer access to choose a plan subscription (opens in a new window) in order to lift the Growth Plan limitations mentioned above. This can be done following these steps:

1. Navigate to your space settings
2. Press the “Users” tab
3. Click on the ellipsis menu next to the user you want to give access to -> Edit
4. Check the checkbox for “Allow managing subscriptions.”
5. Hit save

Why your customer owns the Storyblok license

Once your customer requires access to start adding content, or when the project goes live, your customer needs to register the required number of licenses with Storyblok directly. At Storyblok, the licensing relationship is held between the customer and Storyblok. The reason for this is that legally, Storyblok provides the service to the CMS user. All features and benefits that come with a license, such as Uptime SLA or Signe Sign-on, are between Storyblok and the customer.

To point out a few rules, it is currently not permitted for partners to resell Storyblok licenses. The license agreement must be obtained by the Storyblok customer and the agreement for the use of the software is held between the customer and Storyblok.

While it is not permitted to resell Storyblok licenses, we’re always ready to support our partners in co-selling our CMS to potential customers and getting the most out of Storyblok.

Storyblok supports your customers

The same dedication and care we provide our partners are also applied to their customers. We know that challenges will come up when working on a project, or a customer will need a bit of assistance post-handover. For that reason, Storyblok provides support. In addition, Storyblok’s technical documentation and discord developer community will be available to support you with all of the implementation-based questions.

It’s important to note that we will always be on hand to point Storyblok Partners in the right direction in order to enable best practice support for your customers. Please feel free to reach out to us via email if you have any questions on how to best support your customers.

Lastly, our Premium and Elite plans include Advanced and Priority Support Packages. The Elite Plan offers the exclusive Priority Support Package, providing customers with 24/7 access to live chat and email support. With an exceptionally fast response time, critical issues are resolved within just 2 hours, ensuring swift and efficient resolution for all support needs.

Key takeaways

Licensing is the handover process where the client takes over the development space and chooses one of Storyblok’s payment plans to commit to. When you and your team are near the end of a project, you will need to provide access to your customer so that they can activate the required licenses for their space. Self-service projects can be licensed directly from within the portal, while for enterprise projects under the Premium and Elite Plans, our partner and sales teams will work with you and your client to customize the plan based on the client's specific needs. Please feel free to reach out to us via email if you have any questions on licensing or our subscription plans.